We offer a 100% satisfaction guarantee policy within 60 days of your purchase if it meets all requirements listed below.
1. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
2. Your item was purchased at full retail price. All items on clearance or promotional discounts are NOT eligible for refunds at any time. All sales are final for clearance and promotional discounted items. However, exchanges are available for clearance or promotional items if they are damaged during shipment.
Returned product is subject to a 20% restocking charge (30% on replacement parts) and must be returned freight prepaid.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Exchanges For Damaged Items During Delivery
All items that are damaged during delivery are eligible for an exchange, not a refund. To receive an exchange, please email us a picture of the damaged item. Upon inspection and verification of the damaged item during delivery, we will confirm with you details for the exchange. Please note that we do not exchange items that are damaged after delivery or caused by the user. Failure to provide an image of the damaged item will result in no exchange.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
Shipping fees are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot send a replacement or issue a refund until we receive the item.