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FAQs

FAQs

SINOLEA PARTNERS WITH GLOBAL MERCHANTS AND JEWELRY ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately not all our global suppliers provide tracking numbers but we can provide a copy of the shipping label and do offer a 100% satisfaction guarantee.

Because we ship many of our jewelry and paintings directly from our partners in these countries, your item may take 3-5 weeks to arrive.  Custom printed merchandise is printed and shipped from the US.

Please do not panic if it does not show up immediately, it's on its way :)

 

Q: How do I adjust the ME vs ME Leather Bracelet?

A: Be gentle, if you take care of your jewelry it will last. Please watch this video before pulling the bracelet apart. We will not refund mis-treatment and improper care

 

Q: Are all 5 panels included with my Wall Art?

A: Most of our Wall Art consists of 5 panels. If there are 5 panels showing in the image, then yes, your order will contain 5 panels. We do have some items that consist of 4, 3 and even 1 panel.

 

Q: I did not order the Frame. Where can I get a frame for my canvas?

A: We highly recommend you order your canvas "Ready to Hang (Framed)". If you didn't, some of our customers have purchased blank canvases and stapled the prints directly over them. Another option is to take them to your local hobby store, art gallery or large retail craft store and ask them to frame them for you. It is much less expensive to order them already framed.


Q: It Says My Address Is Not Found

A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.

 

Q: I Don’t Understand Your Sizing Chart.

A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.

 

Q: How Do I Return Or Exchange My Shirt or Wall Art?

A: Please Email us at

support@sinolea.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts and wall art, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase!

If a refund is determined to be warranted, we will process a refund for the original price of the shirt or wall art as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)

 

Q: How Long Does Printing Usually Take?

A: Printing times can vary. Currently we are printing mostly 10-14 days

 

Q: There Is A Faint Outline Around My Shirt Design.

A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.

 

Q: You Made A Mistake On My Order.

A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email support@sinolea.com and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.

Q: I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

 

Q: I ordered 2 items during your Buy 2 Get 1 Free promotion, but only received two... where's my free item?

As stated on the order page and again during checkout, all three items must be added to your cart to receive the free item. Our app converts the third item to a free item for all items in that promotion. Shipping must still be paid on the third item. If you want the free item, order the item then email us at support@sinolea.com with your old order number and new order number and we will reduce the order so you only pay shipping.

 

Q: What are you shipping times?

US Shipping Time Estimates

Shirts: 7-14 Days
Other Products: 14-21 Days

International Shipping Time Estimates

Shirts: 10-20 Days
Other Products: 20-30 Days

Obsolete:

Q: Can I Get Refund On Free + Shipping Offers? (We no longer offer Free + Shipping items)

Note:  Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order.  Free items are non-refundable once shipped.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.